Database Trouble Report

The most common difficulties when trying to access databases (Academic Search Premier, JSTOR, ScienceDirect, etc.) and online journals are:

You must have registered with the Circulation Desk this semester. You can validate online (note: online validation is not immediate - it will take 1 or more days, excluding weekends and holidays, to process.).
Your internet browser must accept cookies.
You must temporarily disable pop-up blockers.
Your browser (try Firefox instead of Internet Explorer).

If you are still having difficulties accessing resources, please fill out this form. A librarian will contact you within 2 working days (excluding weekends and holidays). You can also call (808) 974-7346 to talk to a librarian.

Name:

UH ID or barcode number: (demo showing how to find your UH ID #)

Phone and/or email:

Campus affiliation:

UHH

HawCC

West Hawai‘i

Name of database(s) trying to access:

Are you having trouble accessing: only one database or multiple databases?

Are you: on-campus off-campus

Error message received:

Are you able to login at the UH authentication screen? Yes No

Date and time of problem:

Browser type and version (IE 6, Firefox 1.5):

If you are library staff filling out this form for a patron, please fill in your initials: